Hanover Floors


Wear is the most common type of carpet warranty and it’s also one of the more misunderstood warranties. It’s important to know what wear means to the manufacturer versus what wear may mean to you. Manufacturers define wear as abrasive fiber loss, not a change in appearance such as shading or pooling. Also, understand that a wear warranty may specify what percentage of the carpet has to be worn before coverage applies — on average about 10% of the carpet — and only the worn section will likely be replaced.


Soil warranties are provided to cover color changes due to deposits of dry soil from foot traffic and normal household use over time. Many times, self-cleaning or having the carpet professionally cleaned is done before checking to see if coverage applies. To guarantee coverage, follow proper care and maintenance instructions.


Stain resistance is the carpet pile’s ability to resist, minimize or withstand permanent stains. Most of today’s carpets have been specially treated to resist stains; however, stain warranties are still helpful in the event that treated carpet doesn’t hold up to stains. These warranties tend to differ across carpet types and retailers, and most fiber manufacturers offer them too.

Pet Stains

Pet stain warranties are usually only offered at select carpet retailers. There are many different types and coverage options for pet stain warranties. Visit a local flooring store and talk with a carpet expert to find out what types of pet stain warranties are available. Ask about coverage options and what is included and excluded in the pet stain warranty.


A fade warranty covers your carpet if there’s damage or color change from exposure to sunlight or artificial light.


We offer a lifetime installation warranty on all our jobs. Installation warranty can be just as important as the product warranty, and covers any issues with the original installation.